Support | Company Cashback cards FAQs | Funding Circle

Company Cashback cards FAQs

Find out more information about our Company Cashback cards.

General questions

What are Company cards?

Company cards is our new ‘Beta’ feature that lets the main account holder easily issue multiple business credit cards to trusted team members and set their own custom spend limits.

What do we mean by ‘Beta’?

Company cards are still in the ‘Beta’ stage, which means we’re still fine-tuning things to make them even better. We want customers to benefit from better spend control and market-leading cashback at the same time, while also collecting valuable feedback to make the product right for you.

How’s the ‘Beta' stage different from the full experience?

While we fine-tune the customer experience, the ‘Beta’ version lets you access benefits right away. You can issue multiple Company cards to earn more cashback and manage your team's spend limits.

While we work hard to fine-tune things, here’s what you get today:

Does spend on the additional Company card qualify for cashback?

Yes, Company cards still get 2% for the first 6 months (up to £2,000), then 1% uncapped. That means your whole team can earn cashback for your business.

If we've not been able to answer your question above you can find out how to contact us on our support homepage.

Ordering Company cards

Who can order Company cards?

Only the main account holder has the ability to issue new Company cards through their online account. This must be a director of the business.

How much do Company cards cost?

There’s no cost to issue additional cards. Zero annual or subscription fees apply – and there are no extra costs for additional cards. Our goal is to provide a powerful cashback tool that helps you grow, without unfair monthly charges.

Is there a limit to the number of Company cards I can order?

You can order an unlimited number of free cards for your team.

Who can I order Company cards for?

You can order cards for employees, other directors of the business, or business partners.

What details do I need to order a Company card?

You’ll need to enter the additional cardholder's full name and email address. After that, you can choose to invite them to fill in any remaining details.

If you don’t provide the additional details once you enter their full name and email address, we’ll use the email address you originally provided.

Once all additional details have been filled in, our team completes a few final checks before issuing the card. During the ‘Beta’ stage, this process will typically take 2-3 business days. This should get even quicker in future.

What happens after I share the additional cardholder’s full name and email address?

If you don’t provide the additional details once you enter the additional cardholder’s full name and email address, we’ll send an email to the email address you originally provided.

If we've not been able to answer your question above you can find out how to contact us on our support homepage.

Managing Company cards

How can I manage my Company cards?

Go to the ‘Cards’ tab, then ‘Company cards’:

How do I set spend limits?

You can manage the monthly limit in your online account once the Company card has been ordered. This can range from £0 up to any amount. If you decide not to set a limit, the card will automatically default to £100 for security reasons.

Can I set an individual spend limit for each Company card?

Yes, simply set different limits in your online account.

How do spend limits work?

In the ‘Beta’ phase, your Company card monthly spend limit automatically resets on the 1st day of every calendar month.

Please make sure you don’t overspend as a result. For example, if an additional cardholder spends their full limit late one month and then spends it again as soon as this resets on the 1st day of the next month.

Can I re-order or cancel Company cards?

Yes, simply go to your online account, then ‘Cards’, where you can choose to re-order or cancel a specific card.

If we've not been able to answer your question above you can find out how to contact us on our support homepage.

I am an additional Company cardholder

How do I know I've been invited to get a Company card?

You’ll receive an email with a subject line ‘Card invite sent’. This email will ask you to ‘Set your security information’ and complete the setup of your new Company card. You’ll then need to either provide some additional details or we’ll email you again to confirm that your card has been ordered.

Please note that during the ‘Beta’ stage, your account will include a limited amount of information. However once your card arrives, you’ll be able to manage your card and view all transactions.

When will I receive my card?

Once the card has been ordered, it’ll typically arrive within 7-10 days. If your card has not arrived within 14 days, please contact us on 020 3308 9693 (Mon-Thu: 9am-6pm and Fri: 9am-4.30pm) so we can put things right for you.

How do I activate my Company card?

Once you’re fully set up and your card arrives, you can:

What can I do with the Funding Circle mobile app?

When your card arrives, log in to the mobile app to:

How do I resolve issues while activating my card?

If you have any problems, our friendly team is here to help. Please contact us at 020 3308 9693 (Mon-Thu: 9am-6pm and Fri: 9am-4.30pm).

How do I freeze my card?

You can freeze or unfreeze your card from your online account. Simply go to your ‘Card’ tab, then click ‘freeze’ or ‘unfreeze’ under your card.

How do I view my PIN?

Log in to your online account, go to ‘Card’, then click ‘view PIN’ under your card.

What should I do if my card is lost?

Start by logging into your online account or mobile app, go to the ‘Card’ tab, and click ‘report lost or stolen’. You can also contact us at 020 3308 9693 (Mon-Thu: 9am-6pm and Fri: 9am-4.30pm).

If we've not been able to answer your question above you can find out how to contact us on our support homepage.