Support | Funding Circle | Small Business Finance

Frequently Asked Questions

We're here to help and answer your questions.

What do you need help with?

Find answers to common questions here, or scroll down to see how to get in touch with us.

How do I apply for a loan?

Applying for a business loan or asset finance with us is quick and easy, and can be done using our online form.

Simply tell us how much you want to borrow and over what period of time, and we’ll check if you’re eligible in as little as 30 seconds. We’ll ask a few more questions about your business - we promise this part won’t take more than 7 minutes. Then, if your application is approved, you’ll receive a no-obligation, personalised quote in as little as one hour.

Once you accept, we’ll run some final checks to process your loan and deposit the money straight into your account.

Alternatively, if you're looking for a revolving line of credit rather than a loan, you can learn more about and apply for FlexiPay here.

How do I settle my loan?

To request a settlement figure and get more information, you can contact our team directly at loanservicing@fundingcircle.com or on 0203 308 9190.

To settle your loan, you will need to:

These steps should all be completed by the ‘valid until date’ in order to avoid paying further interest.

Can I cancel my loan request?

Once you have accepted and signed your loan contract, you won’t be able to cancel it.

What can I use FlexiPay for?

You can use FlexiPay for any business cost. This includes VAT or other HMRC payments, rent, energy and other bills as well as buying stock, equipment, payroll or paying suppliers. You can also transfer funds directly to your business bank account. As well as helping to spread costs, by using FlexiPay to pay upfront or bulk buy, you could also negotiate better terms with your suppliers, helping to reduce your costs.

What interest rate will my business pay?

The interest rate your business pays is determined by a number of factors which we review as part of your credit assessment.

Our credit assessment looks at the information you provide us, alongside publicly available data, for example from credit bureaus. The results of this, along with the length of repayment term and the amount you are borrowing will determine what your interest rate will be.

How do you support vulnerable customers?

We take our responsibility to support vulnerable customers very seriously. We are proud to have a team specially trained to provide additional support to customers facing challenging personal circumstances. To find out more about our Vulnerable Customer Team, click here.

How do I report fraudulent transactions?

If you suspect fraudulent activity on your account, please call our Operations team on 0800 048 2467 as soon as possible for assistance.

Our operating hours are Monday to Thursday 9am to 6pm and Friday 9am to 4:30pm. If you have concerns outside of these hours, please freeze your card in the interim by logging in to your account online or on the App. Select the Card tab and then 'Freeze card'.

More information on how to spot and avoid fraudulent activity can be found on our Fraud Support page.

Contact our team at Funding Circle

If you're unable to find an answer to your question, please find our contact information below.

By Telephone

You can call us on 0800 048 2467 from 9am to 6pm, Monday to Thursday and 9am to 4.30pm on Fridays (excluding public holidays).

By Email

Find the email addresses below for our teams:

Post

You can write to us at Funding Circle Ltd, 71 Queen Victoria Street, London, EC4V 4AY.

Struggling with payments?

Find out more info on how we can support you with repayments Information on help with payments

Help with my existing account

Find out more about managing your Funding Circle account here Information about your existing account

Couldn't find your answer? Contact our UK-based team if you have any questions Call us